Terms of service
OVERVIEW
This website is operated by ST. ALi. Throughout the site, the terms “we”, “us” and “our” refer to ST. ALi. ST. ALi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Our online store operates under St Ali Pty Ltd trading as Smalls Cellar (ACN 131 641 346). Victoria Liquor License: 31955486.
Under the Victorian Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000) and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).
In true Italian tradition ST. ALi celebrates the opportunity to get together with family and friends and celebrate with good stories and great food and drinks. Like anything, alcohol should be consumed responsibly and in moderation. ST. ALi enforces the responsible service and consumption of alcohol in its venues and encourages everyone to do the same at home.
St Ali Pty Ltd requires all parcels containing alcohol to be signed for on delivery. The supply of liquor may only be accepted and signed for by persons 18 years and older.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ST. ALi, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ST. ALi and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 12-18 Yarra Pl SOUTH MELBOURNE Victoria AU 3205.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us through our Contact Form at stali.live/pages/contact.
ST. ALi Mobile Message Service Terms and Conditions
Last updated: 17.9.21
The ST. ALi mobile message service (the "Service") is operated by Sensory Lab Australia Pty Ltd (“ ST. ALi ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides promotions, specials, and other marketing offers (e.g., cart reminders) from ST. ALi via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Click the unsubscribe link in any text message to cancel at any time.
You'll receive a one-time opt-out confirmation text message. If you have subscribed to other ST. ALi mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
ST. ALi Subscription Terms
Last updated: 30.9.26
ST. ALi offers two types of coffee subscription on stali.live:
- Subscribe & Save — an ongoing subscription, charged per delivery, that you can change, skip, pause or cancel at any time.
- Prepaid Subscription — a fixed 3, 6 or 12-month plan, paid in full upfront at a promotional rate, with limited flexibility.
Part A applies to both. Part B applies only to Subscribe & Save, and Part C applies only to Prepaid Subscriptions. These Subscription Terms form part of our Terms of Service. If anything here conflicts with the general Terms of Service, these Subscription Terms apply to your subscription.
Part A — Terms for all subscriptions
A1. Your account
To subscribe you need an ST. ALi account. You must keep your shipping address, email address and payment details accurate and up to date.
A2. Processing Date
The date shown in your subscription portal is your Processing Date. This is the date your order is prepared and, for Subscribe & Save, charged. It is not your delivery date. Your coffee will arrive a few business days after the Processing Date, depending on your location.
A3. Shipping and delivery
We usually process and dispatch orders within 2 business days, excluding weekends and public holidays, delivery times apply. Deliveries to rural Australia may take an extra 1–2 business days. Check our Shipping Policy for more details.
Subscription orders with a subtotal of $50 AUD or more (before taxes and fees) ship free by standard shipping. Standard shipping rates apply to all other subscription orders. One-off orders follow the free shipping threshold in our Shipping Policy.
Once your order is with the carrier, delivery times are outside our control. We are not responsible for carrier delays, but we will help you follow up with the carrier if your order is late or lost.
A4. Notifications
All subscription emails are sent from an @stali.live address. Please add us to your contacts or safe senders list so you don't miss renewal reminders or order updates.
A5. Problems with an order
Please check each order when it arrives. If an order is damaged, faulty or incorrect, contact us through the Help Centre within 14 days of receiving it and we will arrange a replacement or refund.
A6. Changes to these terms or to our plans
We may update these Subscription Terms from time to time. Changes take effect when posted on our website, and we will email active subscribers about any change that materially affects them. We may also change, suspend or discontinue a subscription plan. If a change materially affects your subscription, you may cancel without penalty.
A7. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Subscription Terms excludes, restricts or modifies those rights, including your right to a remedy for goods that are faulty or not as described.
A8. Limitation of liability
Subject to A7 and to the extent permitted by law, our liability for any claim relating to your subscription is limited to the total amount you paid us for your subscription in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential loss.
A9. Governing law
These Subscription Terms are governed by the laws of Victoria, Australia. You agree to the jurisdiction of the courts of Victoria.
A10. Contact
For any subscription question, check our Help Centre, Contact Us or manage your subscription in the Customer Portal.
Part B — Subscribe & Save (recurring subscriptions)
B1. Signing up
Choose your coffee, grind setting and delivery frequency at checkout. Your subscription continues until you cancel it.
B2. Billing
You are charged for each order on its Processing Date, not upfront. By subscribing, you authorise us to charge your nominated payment method for each order at the subscription price shown at the time of that order. We will notify you by email before any price change takes effect.
B3. Failed payments
If a payment fails, we will retry it twice over five business days and email you. If it still fails, your subscription will be paused until you update your payment details in the Customer Portal.
B4. Skipping, pausing and cancelling
You can make these changes in the Customer Portal or by contacting us through our Contact page. Changes must be made at least 48 business hours before your next Processing Date. Changes made after an order has been processed apply from the following order.
- Skip: skip one upcoming delivery.
- Pause: pause a single upcoming shipment.
- Cancel: cancel at any time, with no cancellation fee.
B5. Changing frequency, coffee or grind
You can change your delivery frequency and coffee in the Customer Portal before your next Processing Date.
If you have a loyalty discount attached to your subscription, you may lose your discount when you make changes through the portal. Contact our team through our Help Centre for help.
B6. Loyalty points
Subscribe & Save orders earn loyalty points under our Loyalty Program Terms.
Part C — Prepaid Subscriptions
C1. What a prepaid subscription is
A prepaid subscription is a fixed term of regular coffee deliveries at a promotional rate, paid in full when you buy it. Prepaid subscriptions are offered for a limited time during sales and promotional periods on stali.live.
C2. Plan terms and your selections
Prepaid plans are available in 3-month, 6-month and 12-month terms. At checkout you choose your coffee, grind setting, delivery frequency and plan length.
Your delivery frequency, plan length and start date are fixed once you purchase and cannot be changed. Requests to change your coffee, grind or shipping address can be made under C5.
C3. Payment
Your nominated payment method is charged in full for the entire plan term at the time of purchase. No further charges apply during the term.
C4. Automatic renewal
Your plan renews automatically at the end of each term, and your payment method will be charged in full for the new term at your original discount, applied to our full price at the time of renewal. For example, if you bought your plan at 40% off and our full price has since gone up, your renewal is charged at 40% off the new full price. Discounts from promotional codes or coupons used on your original purchase do not carry over to renewals. We will email you at least 7 days before renewal so you can cancel if you don't want to continue.
C5. Changes to your plan
Prepaid subscriptions have less flexibility than Subscribe & Save. Change requests must reach us through our contact page at least 2 business days before your next Processing Date. Once you have been notified that an order is being processed, that order cannot be changed.
- Grind: grind changes are always accepted.
- Shipping address: address updates are always accepted.
- Coffee blend: blend change requests are assessed case by case.
The following cannot be changed under any circumstances:
- Delivery frequency
- Start date
- Stacking — you cannot buy a second prepaid plan to begin when your current plan ends
You may skip or bring shipments forward by contacting us, but we are not able to change your delivery schedule.
C6. Cancellation
You can cancel your prepaid subscription at any time through the Customer Portal or our Contact Us page. Cancelling stops your plan from renewing: you will keep receiving your remaining deliveries until the end of your current term, and you will not be charged again.
If you cancel, or your plan ends because a renewal payment fails, the promotional rate is forfeited and cannot be reinstated on a new plan.
C7. Refunds
Prepaid subscriptions are non-refundable once purchased, and no partial refunds are given if you cancel part-way through a term. This does not affect your rights under the Australian Consumer Law (see A7), including a refund or replacement for faulty or incorrect orders.
C8. Loyalty points
Prepaid subscription orders do not earn loyalty points, because they are already sold at a discounted promotional rate.
ST. ALi Loyalty Program Terms and Conditions
Effective Date: 15 May 2025
1. Membership
1.1. Eligibility: Open to any natural person aged 18 or over with an Australian postal address.
1.2. Enrollment: Free online registration at stali.live/pages/rewards. One account per email address.
1.3. Agreement: By enrolling, you agree to these Terms & Conditions and our Privacy Policy.
2. Points Earning
2.1. Earning Rate: 1 point for every A$1 spent on full-price coffee, merchandise or subscriptions purchased via stali.live.
2.2. Exclusions: No points awarded on:
• Sale or clearance items
• Coffee machines, equipment or accessories
• Gift cards.
3. Points Expiry
3.1. Inactivity: If no points are earned or redeemed within a continuous 6-month period, your entire points balance will expire.
3.2. Notification: We’ll send a reminder email 30 days before expiry of inactive points.
4. Redemption
Exclusions: Vouchers are unable to be redeemed on:
• Sale or clearance items
• Coffee machines, equipment or accessories
• Gift cards.
5. Account Management
5.1. Access: Log in at stali.live/pages/rewards to view balances, transaction history and available rewards.
5.2. Opt-Out: Cancel your membership at any time via account settings or by contacting us at stali.live/pages/contact. Unredeemed points immediately expire upon cancellation.
6. Exclusions & Limitations
6.1. No Retroactive Points: Points cannot be applied to past orders.
6.2. Non-Transferable: Points, vouchers and tier statuses are personal and cannot be sold, transferred or exchanged for cash.
6.3. Single-Use: Each voucher may be used once only.
7. Changes, Suspension & Termination
7.1. ST. ALi reserves the right to modify, suspend or terminate the loyalty program (or individual benefits) at any time for any reason.
7.2. We’ll notify members of any material changes via email at least 14 days before they take effect.
7.3. In case of error or fraud, ST. ALi may adjust point balances or revoke rewards without prior notice.
8. Liability & Disputes
8.1. ST. ALi is not liable for losses due to system errors, network issues, or unauthorized access.
8.2. Disputes regarding points balances must be raised within 30 days of the transaction date.
9. Privacy
Your personal information will be collected, used and stored in accordance with our Privacy Policy, available at stali.live/privacy.
